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Here at Clovelly House we pride ourselves on our staff; all our staff have a wealth of care experience and training, and above all else a caring quality that cannot be underestimated. Our staff see, spend time and care for our residents every day, knowing them, their past and present is central to how we care for them. My 80-year-old mother has advanced dementia, she has lived in Clovelly House for over 3-years and is very well cared for. There are plenty of activities for her, and she is given lots of support and encouragement to enjoy the various activities.
The summary describes what we observed, the records we looked at and what people using the service, their relatives and the staff told us. In June 2014, the Care Quality Commission issued a compliance action to the registered persons regarding the handling of medication. People were able to take part in a range of activities of their choice.
Inspection ratings
Clovelly House as a care home prides itself on thinking of both traditional and unusual ways to keep our residents both engaged and entertained. Tell me about Penberthy...Situated in Newquay, Penberthy is conveniently located near many lovely beaches and a busy town. With 32 bedrooms, some offering ensuite facilities, Penberthy is a cosy individual building with lovely decor and safe, enclosed gardens. The dining room overlooks the front of the property, it is a lovely space where residents can share conversation and enjoy their meals with a glass of wine or other refreshment.
We were however able to state the service was effective, caring, responsive and well-led. We refer the reader to our report published in June 2014 which outlined our findings from that inspection. The Home specialises in providing both intermediate and long term care for vulnerable and elderly residents, including those who are mentally frail or suffering from brain injury. It aims to ensure that all residents are able to maintain a quality of life which is both individualised and responsive to their particular needs within a homely setting. Residents are thus assured of privacy, independence and dignity supported by the highest possible standards of sympathetic professional care. The owner had a strong ethos which ensured quality standards were high, and the staff team had a good understanding of providing a person centred service.
CQC Rating for Clovelly House Care Home
– the service isn't performing as well as it should and we have told the service how it must improve. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 16 February 2018. Clovelly House has 20 rooms, single bedrooms come as standard but there are a few rooms which can accommodate a couple or life-long friends. Most bedrooms are en-suite and all bathrooms are equipped with specialist features that are designed to meet the needs of our residents. In addition to this, many residents have access to their own balcony or veranda which are lovely to use on a summer's evening. We provide all furnishings for our rooms but welcome residents to bring any furniture, ornaments or photos that they would like in order for them to feel more at home whilst staying at Clovelly House.
Staff we spoke with said everyone in the staff team worked in a professional manner and the management had high standards regarding the care people in the home should receive. Both staff and people who used the service said managers at the home were approachable and would take appropriate action if there was any practice which was not seen as acceptable. We specialise in residential care for the elderly, providing respite, day-care and long-term residences for over 65’s. – the service is performing badly and we've taken enforcement action against the provider of the service. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
The Crescent Residential Care Home
This is an ideal lounge for some quiet time or for a more private, personal chat with relatives and friends. We also find this room is the best place to host our singers and musical entertainment who visit regularly to perform for our residents. People we spoke with said their care was unrushed and received in a way they wanted staff to provide it. From reviewing records we judged care plans as including suitable information to assist the staff who worked at the home. The registered manager provided us with a satisfactory action plan after our inspection in June 2014 regarding what actions would be taken to improve medication procedures.
We prioritise this personal 1-1 care by ensuring high staffing levels are maintained at all times, resulting in a high quality of care. Further to this, all resident care plans are person centred, focusing on each individual's needs and desired outcomes. They are updated by carers, to ensure that the most up to date information is recorded and used to ensure the best possible outcomes for our guests. At our inspection in June 2014 we were concerned there had been incidents where staff had not followed correct procedures regarding the administration of nine individual dosages of medication. As a consequence we issued a compliance action as overall we could not judge the service was safe.
On the day of the inspection the home was very clean and there were no unpleasant odours. The service was last inspected in September 2014; we had no concerns at that time. Safeguarding procedures were in place and staff had a good understanding of how to identify and act on any allegations of abuse. Click the title bar on any of the report introductions below to read the full entry.
There are a range of aids and adaptations to support people with limited mobility. This unannounced comprehensive inspection took place on the 8 January2018. The last comprehensive inspection took place on the 5 January2016. The service was meeting the requirements of the regulations at that time. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. Our most recent addition to the gardens is the beauty and wellness cabin; ran by Lauren Siddons, owner of Be Fabulous. Her business adds that extra little bit of glam to our care home. Lauren has a range of beauty treatments available from manicures, massages and facials, meaning the residents can enjoy that little bit of extra pampering at the end of the garden path.
CQC quoted at the inspection "People were safe and protected from avoidable harm" and "People's outcomes were consistently good and people's feedback confirmed this." In 1993 Ken & June’s son Malcolm joined the management team at the home and he has continued to promote the values and vision of his parents through into the 21st Century. In 2020 the third generation, Malcom's daughter Emma, became involved in the family business after graduation from Bath University.
The manager used effective systems to record and report on, accidents and incidents and take action when required. We observed staff providing support to people throughout our inspection visit. Clovelly House prides itself on the home cooked food it delivers. Our cooks freshly prepare the food we serve on the day every day, providing a full choice of breakfast, a two-course lunch, tea and supper. Clovelly House is situated within extensive, well maintained mature gardens, loved and nurtured by our gardener John who has cultivated our garden area for over 20 years. He ensures that they look beautiful all year around and are accessible for all, with decking and patios where residents may enjoy tea and cake or a glass of lemonade on a nice summer's day.
The staff are professional and friendly and I am kept informed of my mum's condition and was pleased to receive photos, handicrafts and videos sent to me when Covid restrictions prevented visits. The staff go over and above to provide social events for friends, relatives and residents. The inspectors looked at three areas of the Key Lines of Enquiries and our rating increased from inadequate to requires improvement.
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From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. In order to check the business credit score of CLOVELLY HOUSE CARE HOME LIMITED, you can request a credit report. You will view the latest credit limit information, ownership, group structure, court judgements and much more. Staff, people who used the service, relatives and external professionals were all positive about the management of the home.
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